Feedback Collection System Checklist
🗣️ Feedback Collection System Checklist
🛠️ Setup
Define feedback objectives
Identify feedback channels (email, form, SMS, etc.)
Select feedback collection tools/platforms
Create feedback form templates
📨 Feedback Collection
Embed feedback forms on website/app
Schedule automatic feedback requests (post-purchase, post-support)
Offer incentives for feedback submission
Enable anonymous feedback option
📊 Data Analysis
Aggregate feedback in dashboard
Categorize by sentiment (positive/neutral/negative)
Identify top recurring issues or praise
Visualize trends with charts
🔁 Response & Action
Acknowledge and respond to feedback
Forward feedback to relevant departments
Implement changes based on insights
Follow up with users after resolution
📈 Optimization
Regularly review collection process
Update questions for relevance
Train staff on interpreting feedback
Integrate NPS/CSAT scoring
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